Privacy Policy
Last Updated: December 12, 2025
Table of Contents
1. Introduction
Puma Electric LLC (“we,” “us,” “our,” or the “Company”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pumaelectricllc.com (the “Site”), contact us for electrical services, or otherwise interact with our business.
By using our Site or engaging our services, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this policy, please do not access the Site or use our services.
Our Commitment: We only collect information that is necessary to provide you with excellent electrical services and to improve your experience with Puma Electric LLC. We will never sell your personal information to third parties.
2. Information We Collect
2.1 Personal Information You Provide
We collect information that you voluntarily provide to us when you:
- Fill out a contact form or request a quote
- Call us or communicate via email
- Schedule an appointment for electrical services
- Sign a service agreement or contract
- Provide feedback or reviews
- Subscribe to our newsletter or marketing communications
This information may include:
- Contact Information: Name, email address, phone number, mailing address
- Service Information: Property address, type of electrical service needed, project details
- Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
- Communication Records: Content of emails, phone call notes, text messages
2.2 Information Collected Automatically
When you visit our Site, we may automatically collect certain information about your device and browsing activity, including:
- Device Information: IP address, browser type and version, operating system, device type
- Usage Data: Pages visited, time spent on pages, links clicked, referring website
- Location Data: General geographic location based on IP address
- Cookies and Similar Technologies: See Section 5 for more details
2.3 Information from Third Parties
We may receive information about you from third-party sources, including:
- Business partners and referral sources
- Marketing and advertising partners
- Public databases and social media platforms (if you interact with us there)
- Credit reporting agencies (for financing options, with your consent)
3. How We Use Your Information
We use the information we collect for the following purposes:
3.1 Providing Services
- Responding to your inquiries and service requests
- Scheduling and performing electrical work
- Processing payments and invoicing
- Communicating about your service appointments
- Providing warranties and follow-up support
3.2 Business Operations
- Managing our customer relationships
- Maintaining business records and documentation
- Complying with legal and regulatory requirements
- Protecting against fraud and unauthorized transactions
- Enforcing our terms, conditions, and policies
3.3 Marketing and Communications
- Sending service reminders and maintenance recommendations
- Providing information about new services or promotions (with your consent)
- Requesting reviews and feedback
- Sending newsletters and company updates (you may opt out at any time)
3.4 Improving Our Services
- Analyzing website usage to improve user experience
- Conducting research and analysis to enhance our services
- Training our staff to better serve customers
- Developing new services based on customer needs
4. Information Sharing & Disclosure
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following circumstances:
4.1 Service Providers
We may share your information with trusted third-party service providers who assist us in operating our business, including:
- Payment processors for secure transaction handling
- Email and communication platforms
- Customer relationship management (CRM) systems
- Website hosting and analytics providers
- Scheduling and dispatch software providers
4.2 Legal Requirements
We may disclose your information when required by law or in response to:
- Court orders, subpoenas, or legal processes
- Requests from government or regulatory authorities
- Investigations of potential violations of our terms
- Protection of our rights, property, or safety, or that of others
4.3 Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.
4.4 With Your Consent
We may share your information with third parties when you have given us explicit consent to do so.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption: SSL/TLS encryption for data transmitted through our Site
- Access Controls: Limited access to personal information on a need-to-know basis
- Secure Storage: Protected servers and secure cloud storage solutions
- Regular Monitoring: Ongoing security assessments and monitoring
- Employee Training: Staff training on data protection and privacy practices
Important: While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider include:
- Duration of our business relationship with you
- Legal obligations to retain data (e.g., tax records, permits, warranties)
- Statute of limitations for potential legal claims
- Business needs for record-keeping and service history
When your information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies.
8. Your Rights & Choices
Depending on your location, you may have certain rights regarding your personal information:
8.1 Access & Portability
You have the right to request a copy of the personal information we hold about you and to receive it in a commonly used, machine-readable format.
8.2 Correction
You may request that we correct any inaccurate or incomplete personal information we have about you.
8.3 Deletion
You may request that we delete your personal information, subject to certain exceptions (e.g., legal obligations, ongoing services).
8.4 Opt-Out of Marketing
You can opt out of receiving marketing communications from us at any time by:
- Clicking the “unsubscribe” link in our emails
- Contacting us directly to update your preferences
- Replying “STOP” to text messages
8.5 Do Not Track
Some browsers have a “Do Not Track” feature that signals to websites that you do not want your online activity tracked. Our Site does not currently respond to Do Not Track signals.
To exercise any of these rights, please contact us using the information provided in Section 13.
9. Third-Party Links & Services
Our Site may contain links to third-party websites, services, or applications that are not operated by us. These may include:
- Social media platforms (Facebook, Instagram, etc.)
- Review sites (Google Reviews, Yelp, etc.)
- Payment processing services
- Manufacturer websites for products we install
We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
10. Children’s Privacy
Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete that information promptly.
If you believe we have collected information from a child under 18, please contact us immediately.
11. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
11.1 Right to Know
You have the right to request information about the categories and specific pieces of personal information we have collected about you, as well as the sources, purposes, and third parties with whom we share it.
11.2 Right to Delete
You have the right to request deletion of your personal information, subject to certain exceptions.
11.3 Right to Non-Discrimination
We will not discriminate against you for exercising your CCPA rights. You will not receive different prices, quality of service, or be denied services for exercising your privacy rights.
11.4 Authorized Agents
You may designate an authorized agent to make requests on your behalf. We may require verification of the agent’s authorization.
11.5 Shine the Light
California Civil Code Section 1798.83 permits California residents to request information about disclosure of personal information to third parties for direct marketing purposes. As stated above, we do not share your personal information with third parties for their direct marketing purposes.
To submit a CCPA request, please contact us using the information in Section 13. We will respond to verifiable requests within 45 days.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes:
- We will update the “Last Updated” date at the top of this policy
- For material changes, we may notify you by email or by posting a prominent notice on our Site
- Your continued use of our Site or services after changes are posted constitutes your acceptance of the updated policy
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Puma Electric LLC
Address: 109 N Garfield Ave, Sand Springs, OK 74063
Phone: (918) 324-6121
Email: info@pumaelectricllc.com
Website: pumaelectricllc.com
Service Area: Greater Tulsa & Green Country, Oklahoma
We will respond to your inquiry as soon as possible, typically within 5 business days.